
- Ensure Compliance to Rules and Regulations
- Ensures compliance with all NagaWorld standards during all aspects of work;
- Ensures adherence to NagaWorld’s Code of Conduct, Internal Rules and Regulations at all times.
- Greets VIP customers at the main entrance of the VIP Hall when they arrive and bids them farewell as they leave;
- Coordinates with F&B and Front Office for all matters including rooms, transport, and F&B to lead to successful delivery of pre-trip itinerary;
- Leverages partnerships throughout the property (Hotel, F&B, etc.) to maximize smooth, high end service delivery to VIP customers;
- Answers any questions VIP customers may have as well as to do whatever they can to make sure these special customers feel welcome;
- Coordinates between junkets, tour operators, and different departments to ensure a smooth cooperation flow in serving VIP customers;
- Reports any problem or perceived guest inconvenience to management;
- Keeps up to date knowledge of property, product, promotions and events.
- Qualifications
- Master’s degree / Bachelor’s degree / Post graduate diploma or equivalent education preferred
- Experience in a similar position in a casino and in an exclusive VIP environment required
- Able to communicate clearly and effectively both orally and in writing
- Proficient English and Mandarin language skills required, other language skills such as Vietnamese, Japanese, or Korean preferred
- Well-groomed appearance and ability to wear appropriate uniform is a prerequisite
- Working conditions
- The position may require longer working hours and may include working during evenings, weekends and public holidays. The position may require physically demanding work, including lifting or prolonged standing for long times without break. The employee must be able to move in and around quickly on the casino floor.
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